Inbox
Conversations load on their own when you open the tab; the counter in the header shows how many are in. There is one list, newest first, with no filters or search. You refresh it by switching to another tab and back.
- An open conversation has the item card on top: thumbnail, title, price and whether you are selling or buying.
- Status changes (e.g. purchase, shipping) show as grey labels in the middle, and automatically sent messages carry an "⚡ auto-reply" note.
- Enter sends, Shift+Enter makes a new line. The reply box is there only where Vinted allows a reply.
- The message goes through Vinted from your account, just like from the chat on the site. If it does not show up in the conversation after sending, the text stays in the box and you can try again.
Quick replies
- Click a templateThe "Quick replies" bar sits above the message box. The buttons show template titles; the most used ones come first, and the bar shows the top 8.
- Adjust the text if neededA click replaces the whole box with the template text, with the variables filled in. Nothing goes out on its own: you can still add something.
- SendSend in the panel, or the normal send button in the Vinted chat.
The same set of templates works in two places, with small differences:
| Vintly panel | Chat on the Vinted site | |
|---|---|---|
| Where the bar is | above the message box | above Vinted’s message box, in an open conversation |
| {name}, {item} | work | work |
| {price} | works | stays empty |
| Managing | "Manage" opens the template window | "More" expands the list under the bar |
Variables
| Variable | What it inserts | Notes |
|---|---|---|
| {name} | the other person’s login | The Vinted username, not a first name. {buyer} works the same way. |
| {item} | the item title | The item the conversation is about. |
| {price} | the price from the chat with currency | E.g. "40.0 PLN", currency code included. Vintly panel only. |
- Case does not matter in a variable name: {Name} works like {name}.
- When a value cannot be read, the variable disappears from the text. Unknown variables such as {size} stay in the text literally.
- {price} already has the currency, so do not add "zł" after it.
Managing templates
Manage opens a window with the list and a search box, and New goes straight to a new template form: a title (up to 80 characters, shown on the button) and the text (up to 2,000). Every template has "Edit" and "Delete"; deleting needs a second click. When the list is empty, Add examples adds four ready-made templates:
| Title | Text |
|---|---|
| Thanks | Hi {name}! Thanks for your message, happy to help :) |
| Available | Yes, {item} is still available. |
| Shipping | Shipping within 1-2 business days. Let me know if you have questions. |
| Size | Hi! I can measure the item and give exact dimensions. Tell me what you need. |
- The order sorts itself: every click on a template raises its counter, even if you end up not sending the message.
- The This account / All accounts switch filters the view. "This account" shows templates created on the Vinted account you are signed in to now; "All accounts" shows them all. Handy when you run several accounts in one browser.
Automatic messages
The message to people who liked a listing is a separate feature: Alerts and auto-message. Automatic replies to price offers are covered by Auto-negotiation.